It's our belief that shopping must only be a positive , simple and enjoyable experience . We are here for you to reach out with any questions you have day or night. The Meraki experts are always at your disposal to help with any question. For your convenience we also put together some answers for the most common questions we get.
Meraki is a Greek word that describes the soul, creativity, or love that is put into something; the essence of yourself that is put into all that you do. Our mantra is “wander with love, live with meraki”. It is a reminder to be graceful and conscious as we encounter the world and the people in it and to live a life of passion, truly giving all that you have to your purpose. As we design, source, produce and interact with you, our clients, we keep this motto close to our hearts..
Meraki is a post-luxury brand. We embrace the best of luxury and old-world craftsmanship. We support small, family owned factories that employ real people. Our relevancy comes from our design aesthetic, usually throwing a nod to Greek mythology or architecture but always with a modern twist through materials and finishes.
Each step in the creation process requires a touch by the hands of someone working with Meraki. We provide our customers with accessibly priced, high-quality leather sandals, accessories and espadrilles. We are keeping age old traditions alive, for the modern person craving effortless elegance.
We handcraft our sandals, espadrilles and bags in the best family-owned, specialty factories across Greece, Spain, and Cyprus. The factories we seek out to work with are pioneers in their field; each employing the highest standards of quality and craftsmanship. They create space to collaborate with us and offer their expertise and experience so that we can bring the best of design, comfort and functionality to our customers..
We design beautiful hand-crafted products using responsibly sourced raw materials and producing in ethically run, family-owned factories. Our motto is quality over quantity. We create products that are made to be in constant rotation in your wardrobe.
We aim to bring you ethically sourced, long-lasting, high-quality products to you at accessible prices; this is what we refer to as intelligent indulgence. We educate our customers on the production process of each and every item, our products provide both a sense of luxury and confidence to their wearer, knowing that they are wearing a luxury item that was crafted by hand and accessibly priced.
We work very hard to bring you the best quality handmade products. We design everything in house and travel to bring our creations to life with the most luxurious raw materials we can find. In purchasing one of our products, you are treating yourself to a piece that is sure to be on rotation in your wardrobe season after season. Our products are made to last and priced without the middleman mark-up.
You deserve something indulgent and reliable; we are here to deliver just that. Our quality is far superior to fast-fashion brands and our prices are far less then luxury and couture brands. We intentionally placed ourselves in a market where our products are accessible to everyone.
We are family, designing, sourcing, and running The Meraki Company together at our headquarters on the Mediterranean island of Cyprus. We have a mission to bring the best quality, post-luxury products to women who shop consciously and dress for comfort, yet crave a bit of elegance. We are something like the three musketeers of design, e-commerce, and social media, each slowly working on perfecting our role
We drop new items every other Wednesday. Meraki Insiders ( free to register) will always receive 10% off of regular priced items and an additional 5% discount on newly dropped items. The additional 5% discount will apply only till the next drop occurs. All previously released items will be available on our webpage based on stock availability. All sale items are non-eligible for additional discounts unless otherwise noted.
Great question! Our Amalthea line is hand-crafted with an all leather sole which is custom-made in Italy. Our leather sole is stacked by hand, creating a slight lift and a ton of comfort for its wearer. The stain-resistant, velvety soft insole is waterproof and will mold to your feet with wear.
Our Olympia line is more sporty and crafted for all day wear. The outsole is made of soft, durable EVA. Olympia line sandals are layered with a recycled leather insole which allows the feet to breathe. The Olympia sole is finished with a chic raffia braid detail. This braid detail is inserted by hand and created piece by piece.
Our bags are handcrafted in Cyprus in a small factory run by two sisters with 50 years of combined experience. Each bag is created using beautiful full grain Italian calf leather and is finished with a linen lining. Our designs are created for all day wear and feature our signature stitching. Each piece requires several hours of hand-stitching detail. The process is delicate; each piece is unlike the other, making your bag unique and special to you..
Shipping & Returns
We keep all of our stock here, at our European headquarters. If your sandals are in stock, they will ship from Cyprus. If you place a custom order, your sandals will be shipped directly from our factory in Greece or Spain. All bag orders will ship from Cyprus. .
Our standard shipping is traceable and sent via Cyprus Post. Delivery time is 8-14 days depending on where you are located. Please note, all international packages may be subject to duties and taxes depending of your country of residence. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information
We also offer an expedited 48 hour courier shipping service for an additional charge.
Processing time is within 2-3 business days as long as they are in stock. If your order is not in stock, you have the option to place a custom order on selected items. Custom orders are created within 5-8 business days and will ship as soon as they are ready.
We want you to be over the moon ecstatic with your order. If your purchase is not exactly what you were looking for, you have 14 days from the date of delivery to arrange your return/exchange. Custom orders can only be exchanged for store credit minus a restocking fee of 15 euros.
Returned items must comply with our returns policy:
• Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
• Shoes, bags and accessories must be returned with the original branded boxes and dust bags, where provided.
• When trying on footwear, please take care not to mark the soles or damage the shoe box.
Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
We love that our customers come from far and wide!! We ship anywhere via our standard traceable Cyprus Post or you may choose the option for an upgraded, expedited courier service, delivery is guaranteed within 48 hours. Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.
Thank you so much for your order. We are sorry to hear that your order isn’t just perfect for you. Please return your order to:
The Meraki Company
P.O BOX 12831
Latsia, Nicosia 2253 ,Cyprus
If your order is an exchange, we will send out your new package as soon as we receive your approved return. For exchange, please provide the information required in order to fulfill your exchange. If your item is a return, we will refund the amount paid minus shipping charges if applicable.
Thanks so much for your order! All international packages may be subject to duties and taxes. The limits for duty-free packages value threshold are established by your local customs authorities . Usually our products value is below this threshold ,especially for countries like the USA that the threshold is considered high. . Please check your local customs website for more information or contact us for more information. Orders delivered within the EU are not subject to any duties
Fit & Sizing
Sizes vary slightly according to style. Please refer to the detailed fit section of each product page for further information. We offer tips on each product page in reference to the product fit, materials, and styling. For further assistance consult with our fit experts via message or email ( link on page header) , chat with a fit expert ( link in each product page) , or connect with us via our chat app. To see our size chart click here.
Depending on the line you order from, your perfect size vary a bit. Please check out our size charts here. You are also welcome to consult with our fit experts via message or email ( link on page header) , chat with a fit expert ( link in each product page) , or connect with us via our chat app.
Pricing & Payments
Unfortunately at this moment we are not able to offer gift card. Please contact us and we will try to accommodate you in another way.
Discount codes cannot be combined; however if you are insider your discounts are automatically deducted when you log in.
We accept Visa, MasterCard, American Express, PayPal, and Meraki coupon codes
After your item is received and inspected, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. Depending on your credit card company, it may take an additional 2-10 business days after your credit is applied to post to your account. We’ll keep you informed of when we receive and process your return. Of course, please feel free to contact us if you have any questions. Please log in to the Return Portal page to see details of your return.
Meraki espadrilles ( as all other espadrilles) don’t do well in the rain so we recommend you avoid wet areas. The upper sole of our espadrilles, which is made of natural jute, should never get wet. The bottom is finished with a practical rubber sole for additional traction. You can keep them in good shape longer by keeping them dry, especially the soles.
It is very important to keep your Meraki’s looking good! To maintain quality, please avoid contact with moisture, direct sunlight, or heat. Our Amalthea line is made of full leather. The sole is water-resistant, but wearing them in wet conditions is not recommended. You can clean your leather sandals with any leather shoe cleaner, as a pre-cautionary, be sure to spot-check the cleaner first.
We use genuine cowhide for all of our products which can cause a slight variation in color as each hide is individual. Each product is crafted by hand and has its own individual characteristics, which contributes to the unique and special nature of your piece.
We happen to think shoes make an amazing gift, our shoebox makes for an impressive presentation. Finding the correct size should be relatively easy. We fit test every shoe and provide extensive details on how each style runs to make sure you get the best fit. You can find this information on the product page under the Fit Tip and the Fit and Walkability section. You can also seek assistance from one of our fit experts. Links are visible on the header our webpage, on each product page and via live chat.
We certainly know how important it is to make someone feel special. We love it when our products are getting gifted. Its our pleasure to offer complimentary gift wrapping .Simply request this service with a personalized message you want included in the note section at checkout.
If you get the size wrong, no worries: returns/exchanges are simple. The return /exchange rules and process is the same as with normal purchases. Please refer to our return/ exchange policy for more information.
Sold Out - Wait list & Custom Orders
We offer our styles in small batches due to the craftsmanship involved. This allows us to continually offer something new and exciting to you. If the style you love is sold out, you are welcome to join the wait list.
The Wait List is the best possible way to obtain a sold out shoe. It’s easy; we just need an email address so we can contact you if the shoe becomes available. This process gives you first-hand access to purchase the shoe you missed.
Some of our sandals can be custom ordered if your size is sold out. Simply agree to the terms and we will hand-craft them just for you! There is a short lead time for custom orders; some things just can’t be rushed. Please refer to our Terms and Conditions when placing a custom order.
Influencer Program #livewithmeraki
They are our influencer programs. We are always looking to increase our girl gang with influencers who love our products and want to be a part of our ever growing tribe! Click here for more information.
#LiveWithMeraki is our company hashtag that we use on Instagram and Facebook. We love to scroll through and see how our tribe lives with Meraki so please feel free to tag your photos with your Meraki’s! #LiveWithMeraki.